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Every single one of our brownie boxes are made fresh following receipt of your order.
Brownie box orders made by midnight can be delivered to your door in 3 days dependant on your date of ordering (e.g. order placed by midnight on a Monday means that your order can be with you the earliest on Thursday). Please note that Sundays and days which go over Bank Holidays will likely be subject to an additional day.
This is the earliest we can deliver however our helpful calendar will allow you to select available delivery days so that we can get brownies boxes delivered to your door when you want them.
Our brownie boxes are made fresh to order.
We do recommend that you eat your brownies within 4 days of delivery for them to be at their yummiest, however our brownies can still be delicious for up to 2 weeks!
The brownies are best kept at room temperature and we recommend you keeping them in an air-tight container. We do not recommend you freezing the brownies as we feel this can affect the quality. We want you to indulge in our decadently delicious brownie boxes when they are fresh.
Please contact us as soon as possible and we will see what we can do. Please note that as every brownie boxes order delivered to your door is bespoke and made fresh, if we have already started production we may be unable to amend.
We have regular offers for brownie boxes which run for limited time periods which you should be able to see on our website or on our social media pages.
Please keep an eye out for the pops ups and your emails if you have signed up to E-Bites so you don’t miss out on any special offers, you can sign up to E-bites here.
All of our brownie boxes are posted out to you using the Royal Mail 1st Class delivery service. We use the Royal Mail 1st class delivery service so that you don’t need to be in to sign or wait to open the door for a parcel, your order is put straight through your letterbox along with your post waiting for you to arrive home – don’t worry they are packaged carefully to keep your brownies safe!
Please note however, if you are ordering for a special occasion we recommend choosing a day earlier, as Royal Mail 1st Class isn’t guaranteed and we like to think it’s better for a gift to be early rather than late 🙂
All information is at the click of a button for each flavour, please see the ‘ingredients’ tab on each product page, and for pick ‘n’ mix brownies please click ‘Description & Ingredients’ for each brownies flavour.
Please note that our brownie boxes are made in a bakery where all allergens are present, therefore may not be suitable for those with severe allergies.
Our brownie boxes are made fresh to order.
We do recommend that you eat your brownies within 4 days of delivery for them to be at their yummiest, however our brownies can still be delicious for up to 2 weeks!
The brownies are best kept at room temperature and we recommend you keeping them in an air-tight container. We do not recommend you freezing the brownies as we feel this can affect the quality. We want you to indulge in our decadently delicious brownie boxes when they are fresh.
All of our brownie boxes are posted out to you using the Royal Mail 1st Class delivery service. We use the Royal Mail 1st class delivery service so that you don’t need to be in to sign or wait to open the door for a parcel, your order is put straight through your letterbox along with your post waiting for you to arrive home – don’t worry they are packaged carefully to keep your brownies safe!
Please note however, if you are ordering for a special occasion we recommend choosing a day earlier, as Royal Mail 1st Class isn’t guaranteed and we like to think it’s better for a gift to be early rather than late 🙂
We use Royal Mail 1st Class postal service to deliver to UK Mainland, Northern Ireland, Channel Islands and Isle of Man, with postage costing £3.95.
We do not offer time slots as our brownies are delivered straight through your letter box so you don’t have to wait in.
Your order is due to be delivered on the date you selected for the delivery date on the calendar.
Your order is produced and dispatched the day before the selected delivery date.
Please note that Royal Mail 1st class delivery service is a next day delivery, therefore we do aim for your brownies to be delivered on the date you selected.
However, we cannot always guarantee this in circumstances that are beyond our control, however these situations are rare.
We apologise if there are any delays once the items have left our bakery.
Please note however, if you are ordering for a special occasion we recommend choosing a day earlier, as Royal Mail 1st Class isn’t guaranteed and we like to think it’s better for a gift to be early rather than late 🙂
Contact us as soon as you can and we will have a look into this for you.
Yes, you can. You even have the option of a free gift message with any order.
Please note however, if you are ordering for a special occasion we recommend choosing a day earlier, as Royal Mail 1st Class isn’t guaranteed and we like to think it’s better for a gift to be early rather than late 🙂
Our brownies, as indulgent as they are, are perishable items therefore unfortunately we cannot offer you a refund once out for delivery.
Our aim is to provide our customers with a product they are happy with and will enjoy, however we understand that from time to time things don’t always go as planned.
If you are unhappy with your purchase for any reason, for example your brownies arrived damaged, please contact us as soon as possible so that we can look into this for you.
Should your order arrive damaged and/or defective, we ask that you please send photo evidence to us so that we can understand the issue and this then helps us deal with your enquiry swiftly and prevent it from happening in the future.
We aim to respond to all enquires as promptly as possible and will seek to refund a purchase if we feel that it wasn’t up to our standards.
All information is at the click of a button for each flavour, please see the ‘ingredients’ tab on each product page, and for pick ‘n’ mix brownies please click ‘Description & Ingredients’ for each brownies flavour.
Please note that our brownie boxes are made in a bakery where all allergens are present, therefore may not be suitable for those with severe allergies.
